We have a customer friendly 2 days return & 7 days exchange policy:

Cancellation Policy:

1.    If unfortunatly you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on "cancel order" option against the order number that you want to cancel.

2.    If you cancel your order before it is shipped, we will refund you the entire amount.

Return Policy:

1.    If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at support@meresilk.com mentioning your Order ID.

2.    We will ensure that a brand new replacement is issued to you with no additional cost. 

3.    If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.

4.    In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no  refund would be made.

5.    When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.

6.    Refund would be processed within 4-7 days after the product is received back to our warehouse in Bangalore

Apart from condition reserved herein above, the following products
shall not be eligible for return or replacement, viz:

1.    Any product that exhibits physical damage to the product

2.    If the product is customized for you

3.    If the Return or Exchange is requested after 48 hours of receiving the shipment. 

4.    If the product is made to order

5.    Without Meresilk tag, exchange is not applicable.

6.    If the product is purchased from Sunday Flash sale.

Exchange Policy:

1.    You have to raise an exchange request within 7 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.

2.    Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note Meresilk will arrange for the pick up from your door step

3.    Without Meresilk tag, exchange is not applicable.

4.    Exchange would not be accepted if the product was customized
for you.

5.    For your exchange, we will transfer the amount in Meresilk wallet which you can use for next purchase.

6.    One time exchange only. No return or exchange of exchanged product.

7.    No discount will be given on exchange orders.